FAQ & Support

FocusGoal is offered as an auto-renewing subscription. There is a monthly plan and an annual plan (with a 7-day free trial).

The price is shown on the subscription screen in the app and on Apple's purchase confirmation screen. The amount displayed depends on your App Store storefront (country/region) and currency settings.

The following premium features are unlocked: • Blocking selected apps using iOS Screen Time / FamilyControls • Goal management (setting goals, tracking progress) • Insights (usage visualization and suggestions for improvement)

You are not charged when the trial starts. If you do not cancel before the trial period ends, you are charged automatically when it ends.

You are charged when the trial ends. The next billing date may be shown in the app.

The trial may not be shown in the following cases: • You have previously used a trial in the same subscription group (same Apple ID) • The same Apple ID has a past subscription or trial history (including on another device) • The App Store determines that you are not eligible for the trial Note: cases where the trial does not appear "even on a first purchase" may be caused by Apple's eligibility determination or your purchase history.

Tap "Restore Purchases" on the subscription screen in the app. • You must be signed in with the correct Apple ID • An internet connection is required

Please check the following: • That the Apple ID signed in under iOS Settings is the same one used for the purchase • That the device has an active internet connection • Restart or reinstall the app If the problem persists, please contact us using the form at the bottom of this page.

Cancellation is handled through Apple's subscription management: iOS Settings → Apple Account (your name) → Subscriptions → FocusGoal → "Cancel Subscription"

No. After cancelling, you can keep using the app until the next renewal date (or until the trial end date if you are in a trial).

It uses the iOS Screen Time / FamilyControls mechanism to restrict use of the apps you select.

The first time you use it, you are asked to grant Screen Time-related permission (FamilyControls). Please follow the on-screen instructions and grant it.

Please check the following: • That Screen Time permission is still granted (that it hasn't been turned off) • That the target apps are selected correctly • Update iOS to the latest version • Restart the device If the problem persists, please contact us using the form at the bottom of this page.

The currency can change depending on your App Store storefront (country/region) settings. Please check the country/region in your device's App Store settings. If the problem continues, contact us and include the displayed currency and your Apple ID's country/region.

Please try the following: • Check your internet connection • Restart the app • Restart the device • Sign in to the App Store again (if necessary)

See "Why isn't the trial shown / available to me?" in the "About the free trial" section.